You sound like a black person

Leslie Morris
Roanoke, VA

I am in management at one of the top insurance companies in the United States and this was the ignorant comment I heard when an individual on my team transferred a man to me to resolve his issue. He said “You sound like a black person.” I asked if that was relevant. He then asked the question “Are you a black person?” Again, I asked the relevance. He said “I ain’t discussing my business with no black person!” then hung up. He called back and reached another individual on my team who happened to be Australian. He went on to explain to the Australian individual that he was getting the runaround to which he laughed (after reading my notes indicated above) and explained the person that can help you, you hung up on.